Terms & Conditions

Shipping

New Zealand orders
North Island - $15 via Post Haste
South Island - $25 via Post Haste
Tracked 2 – 5 business days

Australian Orders
$60 via DHL Express
Tracked 5 – 6 business days

Returns + Refunds

At Roost, we try to be as flexible as possible should you happen to develop a sudden dislike of your purchase or discover that you're not 100% satisfied with it for some reason. That's why we give you 7 days to return it with your original receipt and we'll happily exchange it or give you a credit note. Shipping and handling charges are not refundable however. Of course, if any product has a manufacturing defect, we will immediately fix or exchange it, or give you a credit note. Please contact us immediately if your item has been damaged in transit so we can contact our freight forwarders.

Gift Vouchers + Credit Notes

Aren't you sick of gift vouchers that have expired by the time you get to use them! Roost gift vouchers have no expiry. If a gift voucher is redeemed but not used in full, a credit note will be issued for the remaining balance. Credit Notes also have no expiry.

Sale Items

Sale items are non returnable for exchange or credit notes. So please choose carefully.

Currency

Roost Home is a New Zealand company and all prices are in New Zealand dollars (NZD) inclusive of 15% goods and services tax (GST).